Customer Engagement Awards_2019

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Best Customer Experience Award of the Year: Banking

  • Citibank NA

Best Customer Experience Award of the Year: Non-Banking

  • Reliance Nippon Life Asset Management Ltd.

Best Experience in Retail Sector – Large/Multi Brand Format

  • Shoppers Stop Ltd.

Best Customer Experience in B2B Sector

  • Legrand India

Best Customer Experience in B2C Sector

  • HP India Sales Pvt. Ltd.

Best Customer Experience in Services Sector

  • Tata AIA Life Insurance Company Ltd.
  • Karvy DigiKonnect Ltd.

Best Digital Customer Experience Initiative

  • ICICI Lombard General Insurance Company Ltd.
  • Westside
  • Service Management Portal (SMP)
    Vodafone Idea Limited

Best Customer Centric Company

  • Future Generali India Insurance Company Ltd.

Best Omni-Channel Customer Experience Initiative

  • Croma

Best Use of Technology in a Contact Centre

  • IndiaFirst Life Insurance Company Ltd.

Best Use of Voice of Customer

  • Edelweiss – Personal Wealth Advisory
  • Aditya Birla Sun Life Insurance Company Ltd.

Best Customer Centric Employee Engagement

  • Tata AIA Life Insurance Company Ltd.
  • Shaadi.com

Best Customer Experience Vendor / Consultant / Service Provider

  • QDegrees Services Pvt. Ltd.

Best Contact Centre

  • Reliance General Insurance Company Ltd.
  • DBS Bank

Best Use of Innovation to Enhance Customer Experience

  • Bajaj Allianz Life Insurance Company Ltd.
  • Lenovo India Services

Best Use of Technology to Enhance Customer Experience

  • Aditya Birla Health Insurance
  • ICICI Lombard General Insurance Company Ltd.
  • IIFL Securities Ltd.
  • 'KhUshi'- India's 1st Insurance AI App
    PNB MetLife India Insurance Co. Ltd.

Best Customer Experience Transformation

  • Dialog Axiata PLC
  • Aditya Birla Health Insurance

Best Use of Insights to Enhance Customer Experience

  • Citibank NA
  • Customer Experience Launch Readiness (CXLR)
    Vodafone Idea Limited

Best Customer Centric Culture

  • Dialog Axiata PLC

Best Customer Service Initiative

  • Aditya Birla Sun Life Insurance Company Ltd.
  • Flipkart Internet Pvt. Ltd.
  • Frontline Empowerment Initiative (FEI)
    Vodafone Idea Limited

Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience

  • HDFC Bank Ltd.
  • DBS Bank
  • Flipkart Internet Pvt. Ltd.
  • Immersive Analytics
    Tata Consultancy Services - Analytics & Insights

Best Customer Experience Leader

  • Mr. Kowshik Bhattacharjee, Sr. GM - Customer Experience, Apollo Hospitals Enterprise Ltd.
  • Captain. Akhilesh Saxena, VP – Global Service Delivery & Customer Experience, TATA COMMUNICATIONS

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