Customer Engagement Awards_2018

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Best Customer Experience Award of the Year
Retail Sector - Large / Multi - Brand Format

  • Shoppers Stop Ltd.

Retail Sector - Single / Specialty Format

  • The World of Titan (Titan Co. Ltd.)

Banking

  • Jet Privilege Pvt. Ltd.
    (cards.jetprivilege.com)

Non-Banking

  • India Infoline Ltd.

B2B Sector

  • Vodafone Business Services - Wired Line Business

B2C Sector

  • HP India Sales Pvt. Ltd.

Services Sector

  • Adlabs Entertainment Ltd.

Best Customer Service Initiative

  • ICICI Lombard General Insurance Co. Ltd.
  • Vodafone Business Services – IoT
  • Max Life Insurance

Best Use of Innovation to Enhance Customer Experience

  • Citibank N.A.
  • Jet Privilege Pvt. Ltd.

Best Use of Innovation to Enhance Customer Experience

  • Reliance Nippon Life Asset Management Ltd.
  • Birla Sun Life Insurance Company Ltd.

Best Use of Insights to Enhance Customer Experience

  • Future Generali India Insurance Co. Ltd.
  • Dell India Pvt. Ltd.

Best Digital Customer Experience Initiative

  • Bajaj Allianz Life Insurance Co. Ltd.
  • SpiceJet Ltd.
  • Hindustan Petroleum Corporation Limited

Best Customer Experience Transformation

  • Vodafone Business Services – IoT
  • Mahindra & Mahindra Ltd. (Automotive Division)

Best Omni-Channel Customer Experience Initiative

  • Infiniti Retail Ltd.

Best Customer Centric Employee Engagement

  • Future Generali India Insurance Co. Ltd.
  • Asian Paints Ltd.
  • Raymond Rewards

Best Use of Technology to Enhance Customer Experience

  • DuPont Nutrition & Health
  • 'conVRse'
    PNB MetLife
  • Yes Bank

Best Use of Data Analytics / Predictive Modelling to Enhance Customer Experience

  • Flipkart Internet Pvt. Ltd.

Best Customer Experience Vendor / Consultant / Service Provider

  • Stakeholder Management Kantar IMRB

Best Emerging Contact Centre of the Year

  • Karvy DigiKonnect Ltd.

Best Contact Centre

  • ICICI Lombard General Insurance Co. Ltd.
  • Axis Bank Ltd.

Best Customer Centric Culture

  • Edelweiss Wealth Management
  • Aditya Birla Sun Life Insurance Company Ltd.

Best Customer Centric Company

  • VFS Global

The Terragni - Customer Centric Company of the Year

  • VODAFONE BUSINESS SERVICES

The Terragni - Customer Centric Team of the Year

  • ICICI Lombard General Insurance Co. Ltd.

Customer Experience Leader of the Year

  • Mr. Dinesh Bhasin, Vice President, Head – Customer Care, Domestic & International Business, PVB, Tata Motors Ltd.
  • Ms. Surekha Desai, SVP - VBS Customer Service, Vodafone Business Services

Customer Experience Team of the Year

  • ICICI Lombard General Insurance Co. Ltd.

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