Customer Engagement Awards_2017

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Best Customer Experience Award of the Year
Financial Sector - Banking

  • Citibank N.A.

Non-Banking

  • Reliance Nippon Life Asset Management Ltd.

Retail / e-Commerce

  • Flipkart Internet Pvt. Ltd.

Consumer Goods

  • HP India Sales Pvt. Ltd.
  • Brillio Technologies

Automobiles

  • Mahindra & Mahindra Ltd. (Automotive Division)

Real Estate

  • Emaar India

Travel

  • SOTC Travel Services Pvt. Ltd.

Hospitality

  • Member Relations – Mahindra Holidays & Resorts India Ltd.

Best Use of Content Marketing to Enhance Customer Experience

  • Tata Technologies Limited

Best Use of Insights to Enhance Customer Experience

  • Aditya Birla Fashion and Retail Ltd.

Best Use of Innovation to Enhance Customer Experience

  • Reliance Nippon Life Asset Management Ltd.
  • Birla Sun Life Insurance Company Ltd.

Best Use of Technology to Enhance Customer Experience

  • VFS Global
  • Jet Privilege Pvt. Ltd.

Best Customer Experience Transformation

  • Lenovo India Pvt. Ltd.

Best Customer Service Initiative

  • Acer India

Best Customer Centric Culture

  • Samsung India Electronics Pvt. Ltd.
  • BMC Software India Pvt. Ltd.

Best Contact Centre

  • DHL Express (India) Pvt. Ltd.

Best Omni-channel Customer Experience Initiative

  • Infiniti Retail Ltd.
  • Gain Theory for Nestlé India

Best Digital Customer Experience Initiative

  • Customer Relations - HDFC LIFE ( Digital Servicing)
  • DriveTrack Plus - Hindustan Petroleum Corporation Limited

Terrangi Present Best Customer Centric Employee Engagement

  • Citibank N.A.
  • IndiaFirst Life Insurance Company Ltd.

Terrangi Present Best Customer Centric Company

  • Samsung India Electronics Pvt. Ltd.
  • Pantaloons – ABFRL

Best Customer Experience Team

  • VFS Global
  • Emaar India

Best Customer Experience Leader

  • Ms. Ramita Vikram, Head - Quality, Risk, Business Continuity & Customer Experience, VFS Global

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