Customer Engagement Awards_2016

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Best Customer Experience Award of the Year
Financial Sector –Banking

  • Citibank N.A.

Retail

  • Tanishq

Airport

  • Pranaam GVK

Consumer Goods

  • HP Inc CS India

Logistics

  • DHL Express (India) Pvt Ltd.

Pharmaceutical

  • Piramal Enterprises Ltd.

Financial Sector – Non Banking

  • HDFC ERGO General Insurance Company Ltd.
  • Birla Sun Life Insurance
  • L&T Investment Management Ltd.

Best Use of Customer Experience Technology Award of the Year

  • Pantaloons Fashion & Retail Ltd.
  • ICICI Bank
  • Van Heusen - Madura Fashion & Lifestyle Ltd.

Best Employee Engagement Practices Award of the Year

  • HP PPS Service India Pvt. Ltd.

Best Place to Work Award of the Year

  • JW Marriott Mumbai Sahar

Best Use of Innovation in Customer Experience

  • ICICI Bank

Best Use of Innovation in Customer Insights

  • Tanishq
  • Mahindra & Mahindra

Best Contact Centre Award of the Year

  • Liberty Videocon General Insurance Company
  • Samsung India
  • DHL Express (India) Pvt. Ltd.

Best Customer Experience Transformation of the Year

  • Reliance Capital Asset Management Ltd.
  • Aircel Ltd.

Best Customer Experience Professional of the Year : e-Commerce

  • Mr. Chandan Chhabra, Director-Customer Experience, OLX India Pvt. Ltd.

Best Customer Experience Professional of the Year : Financial

  • Mr. Mehmood Mansoori, Head - IT Innovation & CEM - Executive
  • Management Group, HDFC ERGO General Insurance Company Ltd.

Best Customer Experience Professional of the Year : Hospitality

  • Mr. Saeid Heidari, General Manager, JW Marriott Hotel Mumbai Sahar

Best Customer Experience Professional of the Year : Financial

  • Mr. Vikas Gujral, Executive VP & Head - Customer Service & Operations, Max Life Insurance Co Ltd.

Best Customer Experience Team of the Year

  • Reliance Capital Asset Management Ltd.
  • Customer Relations HDFC Life
  • Customer Service - Lava International Ltd.

Best Customer Experience Leader of the Year (Overall)

  • Mr. Anurag Prashar, Head - Customer Service, Samsung India

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