The 11th edition of The Customer FEST Show is scheduled for 1st & 2nd February 2018 at Taj Lands End, Mumbai. The 2 day FEST would feature 2 conferences running parallel to each other i.e, Customer Loyalty Summit & Customer Engagement Summit. On day 1 we would also be hosting the Customer Loyalty & Customer Experience Awards. This platform is conceived & managed by Kamikaze B2B Media.

Experience is the New Brand

Henry Ford once said, “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” Here we are nearly a century later, and the number one reason a customer recommends a business is still superior customer service.

The future of branding is experience. And, to be successful in the future of branding, marketers must become experience architects – devoted to expertly designing and delivering desired experiences in every moment of truth throughout the customer lifecycle.

Brand experience is the last remaining competitive differentiator in an increasingly commoditized marketplace where products are often commoditized. As the importance of customer experience has exploded, everyone’s role in the organization has transformed. We all face a new reality as we drive customer centricity and deliver value to the business.

Customers now determine the experience they want and expect companies to deliver it. Customers are dictating their own channel strategy and expect to have a consistent, personalized and effortless experience. At Customer Engagement Summit, customer service and marketing leaders will share how they are building stronger relationships with customers that impact their overall business. Discover how to bring VOC to the decision makers of the organization to develop products, services and experiences that customers want and expect.

The Customer Engagement Summit will focus on customer experience and centricity across the 2 days. The theme of this year’s edition is 'Customer Centricity – Turning Customer Experience Into Competitive Advantage’. The Summit, combines best practice sessions with “idea exchange” interactive sessions that are rich in discussions, debate and problem-solving with your peers. Join CX, customer value management, customer service and marketing leaders as they share how they are connecting the dots to build stronger relationships with customers that impact the bottom-line.

Top 10 solutions to drive your CX:

Mobile: Create mobile-first strategies
Personalisation: Deliver relevance and value
Analytics: Improve the ROI on your CX initiatives
Metrics: Identify the right indicators for success
Voice of Customer: Key strategies to listen actively
Transformation: Embrace lean and agile methodologies
Social: Source ideas to innovate
Omni-Channel: Maximize impact
Customer-Centricity: Create a customer-first culture
Customer Journey Mapping: How customers interact

2018 Keynote speakers

Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
Keynote Theme :
'Human to the Max:
Maximizing Customer Loyalty in an Automated World'
Keynote Speaker 2
Coming Soon...
Keynote Theme :
'Coming Soon...'


Coming Soon...



Chris L Brown

CEO – Market Culture & Author
The Customer Culture Imperative

Keynote Speakers

Ana Iorga

Dr. Ana Iorga

CEO & Chief Neuroscientist
Buyer Brain

Keynote Speakers



Johann Suchon

Edenred China, South East Asia & Global Rewards Managing Director

Mr. Sudipto Ghosh

Executive Director – Services
Lenovo India Pvt. Ltd.

Awards Categories

Please select the category and fill the form below.

Industry Specific Categories

Best Customer Experience Award of the Year

Organisational Categories

Crème - De - Le - Crème Categories

Additional Information

**Once you submit the form you will get the detailed step-by-step procedure of the nomination process with cost of nomination via email. One of us would also get in touch with you soon on the same.



Taj Lands End,
Byramji Jeejeebhoy Road,
Near Band Stand, Bandra West,
Mumbai, Maharashtra 400050


Aditee Kumar
Project Associate
: 9870022364 / 7738036854


Kshitij, 103 - 1st Floor,
Veera Desai Road,
Opposite Andheri Sports Complex,
Andheri (W), Mumbai 400 058