Exceptional, Insight-Led Customer Experiences Which Deliver Results
Inspire Internal Customer-Orientated Cultures, Apply The Latest Tech & AI In Practice, Conquer Soaring Customer Expectations At Every Point Of The Omni-Channel Journey, Leverage Savvy Digital, Social & Data Strategies, Harness The Customer Voice & Prove ROI:
We are now in the age of the customer and your customers are calling the shots. Their experience matters and should be the basis for shaping your every organisational decision - from new product and service design, marketing interactions, branding and loyalty programs, process digitisation to organisational transformation. However, having a synchronised CX strategy is no easy feat.
Join us at India's largest CX gathering as we feature 60+ industry practitioners taking the stage to share their experiences. Spanning 2 days with a series of impactful discussion formats - 9 unique panels, 6 interactive roundtables, Keynote & Masterclasses. The 6th Customer Engagement Summit is the only event you will need to attend for inspiration on how you can maximise CX ROI and embed customer centricity as an integral part of your organisation!
PresidentNetCarrots Loyalty Service
Director - Marketing, India & South AsiaIBM
DirectorTerragni Consulting Pvt. Ltd.
Chief Marketing OfficerAditya Birla Health Insurance
SVP & Head - OperationsTata AIA Life Insurance Co. Ltd.
Chief Marketing & Chief Customer OfficerShoppers Stop