The 11th edition of The Customer FEST Show is scheduled for 1st & 2nd February 2018 at Taj Lands End, Mumbai. The 2 day FEST would feature 2 conferences running parallel to each other i.e, Customer Loyalty Summit & Customer Engagement Summit. On day 1 we would also be hosting the Customer Loyalty & Customer Experience Awards. This platform is conceived & managed by Kamikaze B2B Media.

CX as the Driving Force Behind All We do

We have progressed to an age where it is literally all about the customer. The digitalization of everything has changed the customer experience management world and each organization now needs to assess how this will impact their processes, services and products. Gaining the in-depth knowledge about your customers is not something that happens overnight. It comes into fruition through insight from all customer touch points and channels across your entire organization. It's about knowing your customers inside and out so that you can create and deliver personalized experiences that will boost loyalty and advocacy towards your brand; differentiating you from the fierce competition.

The future of branding is experience. And, to be successful in the future of branding, marketers must become experience architects – devoted to expertly designing and delivering desired experiences in every moment of truth throughout the customer lifecycle. Brand experience is the last remaining competitive differentiator in an increasingly commoditized marketplace where products are often commoditized. As the importance of customer experience has exploded, everyone's role in the organization has transformed. We all face a new reality as we drive customer centricity and deliver value to the business.

Kamikaze B2B Media is proud to present the 4th Edition of Customer Engagement Summit which will be addressing the latest challenges and opportunities that you and your peers are facing. Do not miss your chance to be a part of India's leading event in Customer Experience. At Customer Engagement Summit, customer service and marketing leaders will share how they are building stronger relationships with customers that impact their overall business. Discover how to bring VOC to the decision makers of the organization to develop products, services and experiences that customers want and expect.

The theme of this year's edition is 'CX as the Driving Force Behind All We do'. The Summit, combines best practice sessions with "idea exchange" interactive sessions that are rich in discussions, debate and problem-solving with your peers. Join CX, customer value management, customer service and marketing leaders as they share how they are connecting the dots to build stronger relationships with customers that impact the bottom-line.

Top 10 solutions to drive your CX:

Mobile: Create mobile-first strategies
Personalisation: Deliver relevance and value
Analytics: Improve the ROI on your CX initiatives
Metrics: Identify the right indicators for success
Voice of Customer: Key strategies to listen actively
Transformation: Embrace lean and agile methodologies
Social: Source ideas to innovate
Omni-Channel: Maximize impact
Customer-Centricity: Create a customer-first culture
Customer Journey Mapping: How customers interact

2018 Keynote speakers

Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
Keynote Theme :
'Human to the Max:
Maximizing Customer Loyalty in an Automated World'
Keynote Speaker 2
Coming Soon...
Keynote Theme :
'Coming Soon...'

Co-Located Events


  • Taj Lands End, Mumbai, India

  • 1st & 2nd February 2018

08:00 AM - 09:15 AM MAIN BALLROOM


Registrations over breakfast and tea / coffee

09:15 AM - 09:30 AM MAIN BALLROOM

Welcome Note and lamp lighting ceremony

09:30 AM - 10:00 AM MAIN BALLROOM

Keynote by Don Peppers

Theme: Human to the Max: Maximizing Customer Loyalty in an Automated World

Mr. Don Peppers : Best - selling author, blogger, business strategist, and widely acclaimed keynote speaker
10.00 am - 11.15 AM MAIN BALLROOM

Panel Discussion

Theme: CX Now, and Then – What does the Future Hold

08:00 am - 09:15 am MAIN BALLROOM


Registrations over breakfast and tea / coffee

09:15 am - 09:30 am MAIN BALLROOM

Overview of day 1

09:30 am - 10:30 am MAIN BALLROOM

Keynote Of The Day

Theme: TBA

10:30 am - 11:00 am MAIN BALLROOM

Tea / Coffee and networking break


Silver Partner
Silver Partner

Supporting Partner
Supporting Partner

Don Peppers

Don Peppers

Best Selling Author, Blogger, Business Strategist & Widely Acclaimed Keynote Speaker

Keynote Speakers

Anil V Pillai

Anil V Pillai


Terragni Consulting Pvt. Ltd.


Kayzad Hiramanek

Kayzad Hiramanek

Executive VP - Operations & Customer Experience

Bajaj Allianz Life Insurance Co. Ltd.

KT Prasad

KT Prasad

Country Director, India


Awards Categories

Please select the category and fill the form below.

Industry Specific Categories

Organisational Categories

Crème - De - Le - Crème Categories

Awards Registration

**Once you submit the form you will get the detailed step-by-step procedure of the nomination process with cost of nomination via email. One of us would also get in touch with you soon on the same.



Taj Lands End,
Byramji Jeejeebhoy Road,
Near Band Stand, Bandra West,
Mumbai, Maharashtra 400050


Harish Bhatia,
Project Managing Director
: 9821022236 / 982 002 2236


Aditee Kumar
Project Associate
: 9870022364 / 982 002 2236


Kshitij, 103 - 1st Floor,
Veera Desai Road,
Opposite Andheri Sports Complex,
Andheri (W), Mumbai 400 058